Frequently asked questions
How can I contact you?
If you have any questions, comments, concerns,, or need help managing your account or subscription, you can email us at thecrafterscookbook@gmail.com
When does each month’s craft get mailed?
Our mail day is between the 5th and 10th of every month. Our goal is always to get it out as early as possible but some crafts require more time to prep and pack.
When do I need to sign up to receive the next month’s mail club?
You must subscribe within the first and last day of the month to receive the following month's craft. For example, if you subscribe between July 1st and July 31st, your first month will be August's mail.
When will my mail arrive?
Because your mail is sent via USPS as first class mail, it is true snail mail and will take it's time when getting to you. Based on past months, it usually takes about 1-3 weeks to arrive depending on where you are in the world and if there are any backups within the postal system along the way.
What happens if my mail is delayed or lost?
If your mail comes back in my PO Box, I will reach out to you to figure out what went wrong and get it sent back out to you. If you do not receive your mail by the end of the month, please email me @ thecrafterscookbook@gmail.com and I will send a new one out to you asap!
Do I need any extra supplies?
Your craft kit will always come with everything you need to make it. All I ask from you is a pair of scissors and an eagerness to try! There have been a couple crafts that use oven bake clay, in which case you might need access to an oven.
Why is the club priced this way?
In our craft club, you receive more than just craft supplies. You also get a very intentional letter, a mini art print, a recipe card with instructions and access to a video tutorial.
There are many factors that go into the pricing. We outsource high-quality paper goods and packaging, have to buy lots of little craft supplies, upkeep printers, pay for multiple subscriptions that keep our business running (website, adobe, PO box, video editor, etc), and putting together these craft packs and mail is very labor intensive so we hire help to prep and pack each month. We also include shipping for US customers!
How can I cancel my subscription?
You can cancel, or pause your subscription at any time in the customer portal. Just click on the account icon on the top right side of the page and click the button that says "manage subscription," then scroll to the bottom of the page.
How do I change my address or payment method?
If you need to update your address or payment method, you can do so by clicking on the profile icon on the top right side of the screen and then clicking the button that says "manage subscription." YOU MUST CLICK ON THE "MANAGE SUBSCRIPTION" BUTTON IN ORDER TO UPDATE YOUR PAYMENT AND ADDRESS IN THE RIGHT PLACE. If you update this information on shopify's profile, it will not update your subscription informtaiton.
Just make sure that your address is updated by the start of your next payment in order for it to go to the correct address the following month.